“Move fast and break things”. That’s the motto of the Silicon Valley crowd. In my experience, it’s gotten especially bad this past year. So many services have reduced or eliminated human customer service reps. Their online systems cannot handle everyone’s situation. It’s gotten extraordinarily difficult to do the simplest thing. A couple…
“Move fast and break things”. That’s the motto of the Silicon Valley crowd. In my experience, it’s gotten especially bad this past year. So many services have reduced or eliminated human customer service reps. Their online systems cannot handle everyone’s situation. It’s gotten extraordinarily difficult to do the simplest thing. A couple of months ago I tried making a flight reservation on my then-favorite international airline. Their online system froze up, and there was no phone number for customer service. But I found one via web search. After spending 15 frustrating minutes with the human rep I told her “I’m sorry, but all this feels like an elaborate scam and I need to hang up. I’m not comfortable paying you because I don’t trust you with my money. Goodbye.” True story.
“Move fast and break things”. That’s the motto of the Silicon Valley crowd. In my experience, it’s gotten especially bad this past year. So many services have reduced or eliminated human customer service reps. Their online systems cannot handle everyone’s situation. It’s gotten extraordinarily difficult to do the simplest thing. A couple of months ago I tried making a flight reservation on my then-favorite international airline. Their online system froze up, and there was no phone number for customer service. But I found one via web search. After spending 15 frustrating minutes with the human rep I told her “I’m sorry, but all this feels like an elaborate scam and I need to hang up. I’m not comfortable paying you because I don’t trust you with my money. Goodbye.” True story.