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Tim J Clark's avatar

Variation is a natural part of creation, It represents the difference between the ideal and the actual situation. The ideal represents a standard of perfection. The quality profession through the Taguchi Loss Function, has identified that the closer a product/service gets to the ideal (target), the higher the quality and the lower the cost (tangible and intangible) to the individual and society.

In quality, the “customer” defines the ideal. In a biblical worldview, God has described “perfect” as all needs being met (Garden of Eden for example) and identifies a moral standard. In considering the two possible futures, who defines “perfect”? By what standard? What feedback will people need to assess progress towards the ideal? And, by what method?

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